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General Conditions of Use and Sale of PETPLAZA.COM.DO

Welcome to PETPLAZA.COM.DO (the "Site"). This Web Site is owned and operated by EUROSOLUTIONS GROUP SRL., A company registered in Dominican Republic, RNC 130 486 352, with registered office in Sarasota Ave. # 112, Bella Vista, National District, Dominican Republic.

To this the General Conditions of Use and Sale,

"We" and "our" refer to PETPLAZA.COM.DO; and

"You" refers to the user of this site.

PETPLAZA.COM.DO provides access to the Website and sell our products subject to the conditions set out on this page. For the purposes of these conditions for "product" means any good that we agreed to supply in accordance with the terms hereof.

Please read these terms carefully before using the site PETPLAZA.COM.DO. By accessing and using this Web Site you agree to be bound by these conditions and any other terms or notices set forth in this Website. We recommend you print a copy of these Terms for future reference. We may occasionally modify these conditions as set out in clause 18. Each time you want to order products from our site, please review these terms to ensure that you understand the conditions that apply at that time. Use of this website is subject to our terms of use here expressed and any purchase of our Web Site shall be governed by our terms of sale also expressed here.

Conditions relating to the use of PETPLAZA.COM.DO

1. Your Account

By using our Web Site, you are responsible for maintaining the confidentiality of your account, password and other identification mechanism you use, and for restricting access to your computer to prevent unauthorized access to your account. You agree to accept responsibility for all activities that occur under your account and / or password. You should take all necessary steps to ensure that your password remains secure and confidential and undertakes to inform us immediately if you have any reason to believe that your password has become known by another person, or if the password is, or is likely to that is, used in an unauthorized manner.

Please make sure that the data you provide us are correct and complete and inform us immediately of any change in the information you provided when registering. You can access and update the information provided to us in the My Account area of the website.

PETPLAZA.COM.DO reserves the right to deny access to the Website, terminate accounts, passwords or disable any user identification code, remove or edit content, or cancel orders at our discretion.

PETPLAZA.COM.DO accepts only one account per person on its website. To do this we reserve the right to compare names and addresses of new members with those in our existing database of customers. We also reserve the right to terminate your account or cancel any orders where we suspect, at our discretion, that have opened multiple accounts to assist or facilitate fraud or to take unfair advantage of our loyalty program or discount codes that limited to one use per person.

2. Privacy and Security

Please see our Privacy Policy here. [Link]

3. Access to PETPLAZA.COM.DO

We will endeavor to ensure that the availability of the website will be uninterrupted and that transmissions are error-free. However, due to the nature of the Internet, this can not be guaranteed. Also, your access to the Website may be suspended or restricted from time to time to allow repair operations, maintenance or the introduction of new facilities or services. We will attempt to limit the frequency and duration of such suspension or restriction.

4. Use Restriction

PETPLAZA.COM.DO grants you access to our Website for your personal use, so that you are not authorized to download (other than page caching your computer) or modify any portion of it, except with express consent PETPLAZA.COM.DO written. You may not resell or make any commercial use of this website or its contents; any collection and use of any product listings, descriptions or prices; any derivative use of this Website or its contents; any downloading or copying of account information for the benefit of other traders; mechanisms or any use of data mining, robots or data gathering and extraction tools or similar.

This Website or any portion thereof may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or utilize framing techniques to websites to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of PETPLAZA.COM.DO without our express written consent.

Nor you can create and / or publish your own database that has important parts of this Web Site (eg our prices and product listings), without the express written consent of PETPLAZA.COM.DO. Also, you do not use the Website in any way that causes, or may cause, the Website or access to it to be interrupted, damaged or with any kind of disability.

5. Your conduct

You should only buy products from our Website if you are over 18 years old. If you are under 18, you can use PETPLAZA.COM.DO only with involvement of a parent or guardian.

You must not use our Web Site:

For fraudulent purposes, or in connection with a crime or any other illegal activity, in the Dominican Republic or any other country in the world;

To send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in violation of copyright, trademark, privacy, privacy or any other rights; or to be harmful to others; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, mass emails or any form of "spam";

For any purpose which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components and data, or other malicious or harmful data);

For any purpose for which you have not obtained all the approvals and/or necessary licenses ; or

To cause annoyance, inconvenience or needless anxiety.

6. Reviews, comments, communications and other content

Users of this Website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and are not or contain software viruses, political campaigning, commercial solicitation, mass emails or any form of "spam". You can not use a false email address, impersonate any person or entity to report the origin of any content. PETPLAZA.COM.DO reserves the right (but not the obligation) to remove or edit any content.

If you post content or submit material, and unless we indicate otherwise, you:

Grant PETPLAZA.COM.DO a nonexclusive, royalty-free rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such content worldwide in any media; and

Grant PETPLAZA.COM.DO and other licensees the right to use the name that you submit in connection with such content, if they choose.

You agree that the rights you grant above are irrevocable during the entire period of protection of intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to PETPLAZA.COM.DO, including the execution of deeds and documents, at the request of PETPLAZA.COM.DO. You represent and warrant that you own or otherwise control all the rights to the content you post that on the date that the content or material is submitted to PETPLAZA.COM.DO: (i) the content and material is accurate; (Ii) use of content and material supply does not violate policies or guidelines applicable PETPLAZA.COM.DO and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify PETPLAZA.COM.DO all claims by third parties against PETPLAZA.COM.DO arising out of or in connection with any breach of these warranties. You acknowledge that the opinions expressed by users on our website does not represent our views or values.

7. Copyright, Trademarks and other proprietary rights

All content on this website, including but not limited to text, graphics, logos, button icons, images and software, is protected by copyright, trademark and / or other intellectual property PETPLAZA.COM brands. DO. Except as expressly provided in these conditions, nothing on this website should be considered as granting any license or right under any copyright, trademark or other intellectual property rights of PETPLAZA.COM.DO. You may not use any PETPLAZA.COM.DO logo or other graphic or trademark without our express written consent.

In addition, it is forbidden systematically extract and / or reuse parts of the contents of this website without the express written consent of PETPLAZA.COM.DO. In particular, it can not use mechanisms of data mining, robots or similar for data collection and data extraction (either once or many times) for the reuse of substantial parts of this Web Site without express written consent of PetPlaza. COM.DO.

"PETPLAZA.COM.DO" is a brand owned by EUROSOLUTIONS GROUP SRL. All rights reserved.

Conditions for Sale of Goods

8. Our contract

Our contract is contained in these General Conditions of Sale and exclude any other terms (including any condition that you intend to apply pursuant to a purchase order, an email confirmation, specification or other document or transmission).

When you place an order to buy a product PETPLAZA.COM.DO will send you an email acknowledging your order and containing the details of your order. However, note this does not mean that your order has been accepted. Your order represents an offer to purchase a product that is accepted by us when we send you a confirmation email in which we specify that we have shipped the product concerned. That acceptance will be complete and the contract between us will be made only at the time we send the confirmation e-mail dispatch. Any product of his order that is not included in the confirmation email as sent is not part of this specific contract.

We should not be able to provide a product, for example because it is no longer in stock or is no longer available due to a mistake on our Web Site (including, without limitation, an error in relation to the price or the nature of the product), we inform you by email and will not process your order. If you have already paid for the products, we will refund the amount paid as soon as possible.

We reserve the right to cancel orders at any time reasonably we suspect that you have not acted in full accordance with these conditions of sale

9. Product Information

Before buying the products, it is important that you are satisfied with respect to the following issues: the suitability of certain products, their proper use, storage, handling, disposal and proper administration of the products.

For you are satisfied with respect to the issues outlined above in connection with the products, we ask you to read the data sheet and / or manufacturer's written instructions that apply to the products they intend to buy. Note that we will use reasonable efforts to ensure that every product supplied by us will be accompanied by their applicable data sheet.

If you want advice or have any questions regarding any of the products supplied by us on this website before purchasing the product, including without limitation, if after reading the relevant information in the data sheet and / or instructions applicable manufacturer's written, you still have a question or would like more tips, we encourage you to contact us. You can contact us and ask questions using the contact details contained in the Contact section [LINK] Web site.

10. Price, Payment and Availability

The price of the products shown on our website include taxes Transfer of Industrialized Goods and Services (ITBIS) and do not include shipping. The prices of the products shown on our website are those listed in the page of each product.

To order, you will be directed to the payment page. If you want to order online, you must complete an order form and pay by means of payment accepted by us. Alternatively, you can order products by contacting PETPLAZA.COM.DO phone. When ordering by phone, you agree to be bound by these General Conditions of Sale.

Not issued payment is deemed not to have received any order and there shall be no delivery until PETPLAZA.COM.DO receive funds to cover the order.

Despite our efforts, a small number of products in our catalog may be labeled with an incorrect price. Rest assured, however, that we verify prices as part of our dispatch procedures. If the correct price of a product is lower than the price indicated, the lowest amount will be charged and will ship the product. If the correct price of a product is higher than our stated price, we will, at our discretion, we will contact you for instructions before shipping or cancel your order and notify you of such cancellation.

11. Delivery

Upon receipt of your order, PETPLAZA.COM.DO use reasonable efforts to deliver their products within fifteen (15) working days. If we can not deliver their products within previously stated, we will contact you by email indicating the reason for the delay and to provide a tentative date for delivery.

PETPLAZA.COM.DO If for some reason is unable to deliver products on time because you have not provided proper instructions or because you or any person authorized by you can receive them, PETPLAZA.COM.DO can try to deliver the products new. In this case you will be responsible for all reasonable costs and expenses related to this second delivery attempt.

Note that the products are low risk and responsibility when the delivery is completed.

12. Returns

We understand that sometimes you want to return a product purchased on our Website.

If you are not satisfied with your purchase in PETPLAZA.COM.DO can notify within 10 business days of receipt and can return the product and receive a full refund of the total amount of the order (less shipping costs, and percentage of product cost and rate of return to inventory). The product must be in its original packaging, unopened and in resalable condition.

Only product returns that are purchased through our website or in our premises are accepted.

If you purchased the product through our sure to pack the item safely and include the packing list or the confirmation email (please remember to keep a copy for your records) Web Site. All shipping costs should be covered by you.

To return a product purchased from our local, simply take the product in its original packaging and the original invoice as proof of purchase. If the product paid by credit card, the card used for the purchase for a refund can be credited to the same card (minus the shipping cost and the rate of return to inventory) is required. If you do not have the same credit card you used to make your purchase, you will receive a return merchandise card for the appropriate amount. The merchandise return cards can be used for future purchases in our stores and can not be exchanged for cash.

If the product is delivered in poor condition, or if for any reason the return is the result of an error on our part, please contact us at servicioalcliente@PETPLAZA.COM.DO or by phone at Number 829 732-2112 and we will resend the product or refund the amount paid as described in the following paragraphs.

Refunds or exchanges are performed as follows:

If for any reason you are not satisfied with your purchase, you can return the product within 10 working days from the date of purchase or delivery;

If a purchase is paid for with cash, the refund will be refunded in cash;

If a purchase is paid with bank transfer, the refund will be returned by the same route after a waiting period of 3-10 days from the date of sale for the appropriate amount;

The credit card purchases will be credited to the original card used or if it does not exist or is available a card will be refunded by return merchandise issued for future use in our stores;

The debit card purchases will be refunded in cash. If the original card is not available, it will be certified by a Return Merchandise card issued for future use in our stores;

If a purchase is paid for with a gift card, the refund will be returned with a card issued return merchandise for future use in our stores;

Purchases are paid through PayPal refund will be returned to the same PayPal account used for payment;

The return merchandise cards are not redeemable for cash;

Any return that does not meet the requirements provided above can not be refunded or replaced.

Unless the product is defective, you will be responsible for the cost of returning the products. If we have agreed to collect goods for you, we will charge the cost of recovery.

If you cancel your contract will refund the price paid for the products (less shipping costs and a percentage of product cost and rate of return to inventory).

13. Quality of Products

We are under legal obligation to provide goods which comply with the contract between us. In that sense, we inform you that the images of the products on our website are for illustrative purposes. Although we have done everything possible to display colors accurately, we can not guarantee that your computer screen accurately reflects the color of all products. So keep in mind that their products may vary slightly from pictures shown.

PETPLAZA.COM.DO will strive to offer products that do not expire within a reasonable time according to the date of delivery thereof. That said, please note that food and veterinary products, because of their perishable nature, can deteriorate or expire rapidly. Therefore, we strongly recommend that you check the expiration date on the packaging of the product delivered to you and make sure it is used within that time frame recommended. It is your responsibility to store, use and maintain the product as indicated in the data sheet and / or manufacturer's written instructions.

If you discover a defect in the product due to damage during transport, you are required to give written notice of the defect within 7 business days from the time he discovered or should have discovered the defect. In this case, the product PETPLAZA.COM.DO request for return for analysis. If the product is considered defective as a result of traffic, PETPLAZA.COM.DO will provide the same product or a refund.

PETPLAZA.COM.DO not incur any liability if you can not store the product properly, the use after the expiration date or use a damaged in transit without having informed PETPLAZA.COM.DO product.

14. Links to other websites

PETPLAZA.COM.DO has provided links on our website to other sites for information only and such links do not constitute an endorsement by PETPLAZA.COM.DO content, materials and / or placed any bids or offerings or becomes reference on such websites or as a guarantee that such websites are free of viruses or other destructive elements. PETPLAZA.COM.DO has no control on the content of such websites and therefore assumes no liability for the actions, product or content of any of these and other third parties. You should carefully review their privacy policies and other conditions. If you decide to access third party websites linked to our website and is based on information compiled in such websites, you do so at your own risk.

15. Electronic Communications

When you visit PETPLAZA.COM.DO or send us an email you are using electronic communications. We communicate with you by email or by posting notices on the Website. For contractual purposes, you agree to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

16. Our Responsibility

Although PETPLAZA.COM.DO endeavors to ensure the accuracy of the content placed on our Web Site, we do not guarantee its accuracy or correction or any other content or materials referred to in or made available through this Web Site. The material on our Website may be out of date, and we do not undertake to update such material. The material on this website is provided "as is" without any conditions, warranties or other terms of any kind.

You acknowledge that access to this Website at your own risk and / or responsibility and accepts that access and any items in it, including in a non-exhaustive content, services, goods or advertisements (the "Items" ) they are provided "as is" and that PETPLAZA.COM.DO no warranty, expressed or implied elements including, inter alia, breach, title or fitness for a particular purpose or use. PETPLAZA.COM.DO not guarantee that the service is compatible with your hardware or software, or that the service has no errors, computer viruses, worms or "Trojan horses" or free of other harmful components and is not responsible for damage caused by these destructive elements.

In any case PETPLAZA.COM.DO be liable for any damages (including lost profits, income or revenue, contracts, anticipated savings, data, business, goodwill or unnecessary expenses), including without limitation, direct or indirect, special, incidental or consequential damages, losses or expenses arising in connection with this Web Site, any of its contents, any web browser or use or inability to use or by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line failure of communication, even if PETPLAZA.COM.DO or their representatives are informed of the possibility of such damages, losses or expenses, whether caused by negligence or otherwise.

PETPLAZA.COM.DO responsibility of the contract will only cover losses that are reasonably foreseeable and direct consequence of the breach of contract. PETPLAZA.COM.DO total liability in contract (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the execution of the contract may not exceed three (3) times the amount paid for the products under contract. PETPLAZA.COM.DO not be liable for damages, losses or indirect, special, incidental or consequential expenses arising out of or in connection with the contract.

Nothing in these conditions affects in any way our liability for death or personal injury caused by our failure or caused by our negligence, fraud or misrepresentation.

17. Indemnification

You agree, at its own expense, to indemnify, defend and hold PETPLAZA.COM.DO and its employees against any claim, complaint, demand or other legal proceedings against PETPLAZA.COM.DO and its employees, to the extent that such right, claim, lawsuit or proceeding is based on or arises in connection with the access to our site or any link thereof, including among others: (i) The use by the user or other person using the service on your computer ; (Ii) Failure to comply with these Conditions of Use and Sale by the user or another person using your computer; (Iii) The claim that the use of the service by the user or another person violates intellectual property rights of personality or publicity (as defined herein) of third parties, or constitute libel, or is defamatory or detrimental or harmful to others; or (iv) any omission, addition, insertion or alteration, or unauthorized service by the user or another person using your computer (as applicable) use. You agree to pay all costs, damages, including, without limitation, reasonable attorneys' fees and costs incurred relating to or arising from claims, complaints or other procedures related thereto.

18. Amendments to these Terms

We reserve the right to make changes to our Web site policies, and these Conditions of Use and Sale at any time by updating the relevant publication on our Website. You will be subject to the policies and Terms and Conditions of Use & Sale in force at the time you use the Website or that you order products from us.

19. Force Majeure

We will not be responsible for any delay or failure of our obligations under these conditions if the delay or failure of the same are due to any cause or event of force majeure or which is beyond our reasonable control. For the purposes of these Conditions of Use and Sale are considered as acts or events of force majeure events beyond the reasonable control of one of the parties, including but not limited to the following: disaster, extraordinary weather conditions, fire, floods, cyclones, hurricanes, storms, earthquakes or other natural disasters, war, insurrection, riots, strikes, acts of terrorism, government restrictions, failures in communication lines and equipment, among others.

20. Waiver

No negotiation, delay or failure in performance of our claim or run any provision or right arising from these conditions shall be construed as a waiver of such right, unless we have expressly stated in writing. If any provision of these Terms is invalidated or cease to have effect, that fact does not invalidate all the conditions, it shall be considered as including the invalid provision and the rights and obligations of the parties shall be implemented and validated in how appropriate, unless the clause or provision invalidated, canceled or declared unenforceable adversely affect the performance of any of the parties of the obligations placed in charge under these conditions.

21. Entire Agreement

These Terms of Use and Sale constitute the entire agreement between you and PETPLAZA.COM.DO regarding access and use of our site and / or any contract entered into as a result of using this Website. These General Terms and Conditions supersede any other agreement sale, advertising, writings, descriptions or communications of any kind with respect to the terms on which you may use our site and / or any service provided by PETPLAZA.COM.DO in it (including, without limitation, any telephone or email communications you have had with any employee or agent of PETPLAZA.COM.DO).

22. Complaints

If you have any concerns or questions regarding the contract, the Website or any products, please contact us immediately by email to servicioalcliente@PETPLAZA.COM.DO or by phone at 829-732-2112. You can also write to the following address:

PetPlaza / Grupo Eurosolutions SRL
Av. Enriquillo #91,
Urb. Real, National District,
Dominican Republic

23. Law and Jurisdiction

These conditions, the use of and access to the Website and any contract brought into being as a result of using this Web Site shall be governed by and construed in accordance with the laws of the Dominican Republic, expressly excluding the application of the United Nations Convention United on the Use of Electronic Communications in International Contracts. Any dispute arising in connection therewith shall be subject to the exclusive jurisdiction of Dominican courts.

These General Terms and Conditions of Sale last modified 19 November 2015.